Product
The assistant that can't make up your inventory.
AI Assistant is a conversational shopping agent grounded in your enriched catalog and your brand voice. It gets fit and compatibility right, never invents a product you do not sell, and keeps the customer on your store rather than in ChatGPT. It does not handle support tickets or returns.
Not ready? Score your store free first →How it reads your catalog
What goes in, what comes out.
The same idea, applied to real examples, where the left column is what you or a shopper provides and the right is the structured data an agent matches on.
Which one holds up to a heavy chewer?
A serum for oily skin, no fragrance
Waterproof jacket for hiking, women's medium
The problem
What this fixes.
Shoppers are asking assistants what to buy, and most of those conversations happen inside ChatGPT, where the platform keeps the customer, the data, and the margin. The ones that happen on your store usually run on a bot that guesses, and a guess that invents a product loses trust fast.
How it works
Three steps, no re-platforming.
Ground in the catalog
The assistant only answers from your enriched catalog, so every recommendation maps to a real product with real attributes and there are no hallucinated SKUs.
Speak in your voice
It talks the way your brand talks instead of falling back on generic assistant boilerplate, and it stays in whatever tone you set.
Keep the sale on-store
The shopper finds and buys on your store. You keep the customer, the data, and the margin that an off-site assistant would take.
What you get
The outcome, not just the feature.
It can't make up your inventory
Every recommendation maps to a real product with real attributes, so there are no hallucinated SKUs or invented prices.
It sounds like your brand
You set the tone and the assistant stays in it, instead of sounding like a generic chatbot.
You keep the customer
The shopper finds and buys on your store, so the customer, the data, and the margin stay with you.
The proof
Grounded in a catalog mapped to the Shopify taxonomy, the assistant gets fit and compatibility right because the attributes are there to read.
What it doesn't do
- Support tickets, returns, and order tracking are not its job, that work belongs to a helpdesk, and the assistant stays focused on helping a shopper choose.
- It never invents products, so if you do not sell it, the assistant does not offer it.
- The conversation stays on your store rather than moving off it.
Questions merchants ask
How does it avoid hallucinating products?+
It is grounded in your enriched catalog. It can only recommend products that exist with attributes that match. There is no open-ended generation over inventory it cannot see.
Is this a support chatbot?+
No. It is pre-purchase and shopping-first. It answers 'which one should I buy,' not 'where is my order.' For post-purchase support you would run a dedicated helpdesk alongside it.
Why keep the assistant on my store instead of ChatGPT?+
Running the agent on your store keeps the customer, the data, and the margin with you, whereas an off-site assistant in ChatGPT hands all three to the platform.
Does it match my brand voice?+
Yes. You set the tone and the assistant stays in it, instead of sounding like a generic bot.
Get started
See what an agent reads when it hits your store.
Drop your store URL for a free readability score, or add the app and Atomz starts making the catalog readable today.